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Refillable Mini Perfume Spray Bottle - 5ml capacity
R30
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Armaf Club de nuit intense man 105ml edt - Dubai perfumes SA

SHIPPING & RETURNS POLICY

SHIPPING & RETURNS POLICY

1. Shipping Overview & Dispatch Times
At Dubai Perfumes SA, we are committed to getting your favorite Middle Eastern fragrances to you as quickly and securely as possible. 
* Orders are processed and dispatched daily if placed Monday to Friday before 2:00 PM.
* Any orders received after 2:00 PM will be processed on the following working day.
* Working Days: Monday to Friday. We do not process, dispatch, or deliver orders on Saturdays, Sundays, or public holidays.

2. Guaranteed & Insured Nationwide Delivery
* Shop with 100% confidence! All orders shipped with us across South Africa are fully insured. 
* In the rare event that a courier vehicle is hijacked, a parcel is lost in transit, or goods are damaged, your purchase is completely covered. We will ensure you are looked after with a prompt replacement or full refund.
* Standard delivery takes 2 to 3 working days after dispatch, depending on your location. Shipping fees are calculated at checkout.

3. In-Store Pickup
* Prefer to collect? Select In-Store Pickup at checkout or visit us at: 103 Main Reef Road, China Mall, Entrance B, Upper Level, Shop B189, Johannesburg. (Please wait for your ready-for-pickup notification).

4. Order Tracking
* Once dispatched, a tracking link will be sent to your email or WhatsApp/SMS to monitor your delivery in real time.

5. Returns & Refunds Policy
Our straightforward returns and refund policy allows you to shop with complete confidence:
* Any unopened or unused product can be returned and fully refunded or exchanged within 14 days of purchase with proof of purchase.
* Purchases made in-store must be returned back to the store by the customer.
* Purchases made online will be collected by our courier once a return has been logged through your online account section.
* Opened or Used is defined as any variation from its original condition, including opened or outer seal broken.
* Gift cards, archive (sale) items, samples, and gifts with purchase cannot be returned, refunded, or exchanged.
* Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded onto a gift card.
* Our satisfaction guarantee does not extend to a previous return if it is not in its original condition.
* Original delivery charges are non-refundable. Refunds are processed via the original payment method no later than 5 working days after we have received the goods (card providers may take an additional 3 to 5 working days to credit your account).

6. Returns Inspection & Anti-Counterfeit Policy
Due to the prevalence of counterfeit items in the market, all returned products undergo a strict inspection upon arrival to verify their authenticity. 
* You must ensure that the item being returned was exclusively purchased from Dubai Perfumes SA. 
* We strictly prohibit and monitor fraudulent returns where customers attempt to return counterfeit or alternative products purchased from other sources. 
* Any fraudulent returns or attempts to substitute our authentic products with external fakes will be rejected, and we reserve the right to take necessary operational or legal action.